Service Delivery Policy

Oalgo is a software-as-a-service product. What you purchase is access, for the duration of your subscription period, to the Oalgo research and analytics platform and to the features and usage limits included in the tier you selected at the time of purchase.

There is no physical product, no downloadable licence file, and no item that requires shipment. The service is delivered entirely online.

Immediately on successful payment. Access to your purchased tier is provisioned automatically and takes effect immediately once your payment is successfully authorised and confirmed by our payment processor. In normal circumstances this is instantaneous.

Where a payment method requires additional verification by your bank or card issuer, provisioning takes effect as soon as that verification completes and the payment is confirmed to us. This is typically within a few minutes and, in rare cases involving bank-side delays, may take up to 24 hours.

How you access it. Your upgraded features become available in your existing Oalgo account, at the same login you already use. Nothing is emailed to you and nothing needs to be installed. You will also receive a confirmation email and a GST tax invoice at the email address registered to your account.

Free tier. Access to the free tier is provisioned immediately on account creation and email verification, at no charge.

We do not ship any physical goods. No delivery address is required or collected for the purposes of providing the service, no courier or logistics provider is involved, and no shipping, handling, or delivery charge is levied at any time.

Any field in our checkout requesting address information is collected solely for tax, invoicing, and regulatory purposes, not for delivery.

To use Oalgo you need an internet connection and a current version of a standard web browser. The Platform is delivered through the browser and requires no separate installation.

We do not guarantee compatibility with outdated browsers, browsers with scripting disabled, or networks that block access to our domain or our service providers.

If your payment has been debited but your access has not been provisioned within 24 hours, contact us at support@oalgo.trade with your transaction reference. We will either provision your access or arrange a refund of the amount debited.

If we are unable to provide the service you paid for, you are entitled to a refund of the affected period under our Refund Policy.

Access continues for the full subscription period you have paid for. If you cancel, your access remains active until the end of the current billing period, after which no further charge is made and access to paid features ends. See our Refund Policy for the treatment of cancellations, renewals, and the cooling-off period on a first purchase.

Availability of the Platform during your subscription period is subject to Section 12 of our Terms of Service.

We may update this Service Delivery Policy to reflect changes in our practices or applicable law. When we do, we'll post the updated version here and update the "Effective Date" at the top.

For questions about service delivery or access, contact us at support@oalgo.trade.

For all other enquiries, contact us at contact@oalgo.trade, or reach our Grievance Officer using the details in our Terms of Service, Section 31.